Help Desk Help DeskWhat is the goal of this project?Why are you considering a new Help Desk provider? Lack of resources Hours of coverage Service augmentation Cost savings Faster time to market Opex vs capex (staffing) Focus on value-add services Replace current MSP Other Which services are you looking for? End User Help Desk Managed IT Services Other Which assets do you need managed? Hardware Operating System Application Public Cloud Security Network Backup PBX Other OPTIONAL - Feel free to complete the Managed Services assessment to provide more detail about your requirements.Compliance Standards Required SSAE 18 HIPAA PCI FISMA FedRAMP SOX GLBA ISO 27001 Other Details# End Users supported# Offices supportedDesired Support Model Onsite Remote Mix of both Desired SLA for Onsite Response 4 hours Next business day Other Desired SLA for Onsite Response 4 hours Next business day Other Desired Support Coverage 8x5 M-F 24/7/365 Other Estimated # Tickets/MonthPlease provide a rough % breakdown of tickets by type?Language Requirements English Spanish Other Current SupportHow is support provided today? Internal team Outsourced (US) Outsourced (offshore) Other Current Help Desk Provide?# Current Agents# Current AgentsWhat are the top three issues or challenges you would like to improve on?Which Software Products are in use today? ITSM / Ticketing Call Center None Other ITSM SoftwareCall Center SoftwareOther SoftwareSupported SystemsWhich areas does your help desk need to support? Mobile Devices Network (VPN, Internet) Operating System Email Productivity Software Internet Browser Antivirus Hardware (Laptop, Printer, VDI) Other Mobile Devices Android Apple Microsoft Samsung Other Operating Systems Windows Mac Chromebook Other Email Platform Microsoft Exchange Gmail IBM/Lotus Notes Other Productivity Software Microsoft Office G Suite Apple iWork Other Hardware Support Laptops & Desktops Virtual Desktops (VDI) Printers Other Please describe any additional services the help desk must support.?Please list any common complaints or issues from end users.Helpful InfoWhat is your expected "Go Live" date for this project?Budget (per month)OPTIONAL - Feel free to attach supporting documentation.?AdministrationFirst Name (Client)*Last Name*TitleEmail Address* Phone Number*Company*# Employees*HQ Address* Street Address Address Line 2 Address Line 2 City* City Country USA Canada UK Postal CodeTechchieva Trusted Advisor / Account ManagerTA/AM Email Address TA/AM Phone Number
