ASSESSMENTS
GENERAL ASSESSMENT
GENERAL ASSESSMENT
This concise Broadband Assessment is designed to collect all the necessary data to fulfill an order for a single location. For multi-site customers or other circuit types, please fill out the Connectivity Assessment.
CLOUD BACKUP & DISASTER RECOVERY
Backup-as-a-Service (BaaS) safeguards data and typically enables customers to restore a file or server to their on- premises environment. Disaster Recovery-as-a-Service (DRaaS) safeguards businesses and provides the capability to recover their entire IT infrastructure (servers, storage, networking, applications, and data) in the cloud.
COLOCATION
Colocation offers a secure and reliable data center environment for your IT infrastructure, ensuring that your power, cooling, rack space, and bandwidth needs are taken care of by the provider. This allows you to focus on your core business operations, while the provider takes care of the technical aspects of your IT infrastructure. With colocation, you can rest assured that your data is secure and that your IT infrastructure is running optimally.
CONNECTIVITY (FIBER OR MULTI-SITE)
Fiber optic internet connections are capable of providing faster speeds than traditional copper-based connections, making it an ideal choice for those who need a reliable, high-speed connection for streaming, data-intensive activities and large file transfers. Fiber optic connections are also more reliable than other types of internet connections, making them a great choice for businesses that need a dependable connection.
CONTACT CENTER (CCAAS)
Contact Center as a Service (CaaS) is a cloud-based customer service solution that enables businesses to manage customer interactions across multiple channels, such as voice, email, chat, and social media. It provides a comprehensive suite of features that allow businesses to deliver a superior customer experience, including automated customer service, real-time analytics, and advanced reporting. With CaaS, businesses can quickly and easily scale their customer service operations to meet the needs of their customers.
DESKTOP AS A SERVICE (DAAS)
Desktop as a Service (DaaS) is a cloud-based service that provides users with access to a virtual desktop environment. It enables organizations to deliver a secure, reliable, and cost-effective desktop experience to their employees, regardless of their location or device. Daas eliminates the need for organizations to purchase, maintain, and manage physical hardware, allowing them to focus on their core business operations. With DaaS, users can access their applications and data from any device, anytime, anywhere, with the same user experience as if they were using a physical desktop. Additionally, DaaS provides organizations with the flexibility to scale their desktop environment as their needs change, allowing them to quickly and easily adjust to changing business requirements.
EMAIL & PRODUCTIVITY
Email & Productivity is a managed SaaS solution providing hosted email, web & desktop applications (word processing, spreadsheet, presentation, etc.), file storage, and optionally voice. Popular solutions include Microsoft’s Office 365 and Google’s G Suite.
HELP DESK
‘A Managed IT Help Desk is a service that provides technical support to users of technology products and services. It is staffed by experienced IT professionals who are available to assist customers with technical issues. Our Managed IT Help Desk can provide assistance with hardware and software installation, troubleshooting, and maintenance. It can also provide advice on how to use technology more effectively and efficiently. With the help of a Managed IT Help Desk, businesses can ensure that their technology is running smoothly and efficiently, allowing them to focus on their core operations.
HOSTED FAX
Hosted fax is a cloud-based faxing service that allows users to send and receive faxes without the need for a physical fax machine. It is a convenient and cost- effective way to send and receive faxes, as it eliminates the need for costly hardware and maintenance. Hosted fax services are secure, reliable, and easy to use, making them an ideal choice for businesses of all sizes. With hosted fax, users can send and receive faxes from any device with an internet connection, making it a great option for those who need to stay connected on the go.
INFRASTRUCTURE AS A SERVICE (IAAS)
laaS is a cloud computing model that provides virtualized computing resources over the internet. It enables businesses to access computing resources such as servers, storage, and networking on a pay-as-you-go basis, allowing them to scale up or down as needed. laaS provides a cost-effective and efficient way for businesses to access the computing power they need without having to invest in expensive hardware and software. With laaS, businesses can quickly and easily deploy applications and services, allowing them to focus on their core business operations.
MANAGED SERVICES
Managed Services are a comprehensive approach to IT management that, involves outsourcing the day-to-day management of IT systems and infrastructure to a third-party provider. This approach allows businesses to focus on their core competencies while leveraging the expertise of a managed services provider to ensure that their IT systems are running optimally. Managed Services can include a wide range of services, such as network monitoring, system maintenance, data backup and recovery, and more. By outsourcing these services, businesses can reduce their IT costs, improve their operational efficiency, and ensure that their IT systems are secure and up-to- date.
SD-WAN
SD-WAN (Software-Defined Wide Area Network) is a revolutionary technology that enables businesses to securely and cost-effectively manage their wide area networks. It provides a centralized, cloud-based platform that allows businesses to easily configure, monitor, and manage their networks from anywhere in the world. SD-WAN simplifies the process of connecting multiple sites, allowing businesses to quickly and securely access applications and data from any location. By leveraging the power of the cloud, SD-WAN provides businesses with a secure, reliable, and cost-effective way to manage their networks.
SECURITY
LAN networks are vulnerable to a variety of security threats, ranging from malicious software to unauthorized access. Malware, such as viruses, worms, and Trojans, can be used to gain access to a network and its data. Unauthorized access can be gained through weak passwords, unsecured wireless networks, or even physical access to the network. Other threats include denial of service attacks, data theft, and spoofing. It is important to be aware of these threats and take steps to protect your network from them. Implementing strong security measures, such as firewalls, antivirus software, and encryption, can help protect your network from these threats.
TELECOM & MOBILE MANAGEMENT
Telecom Expense Management (TEM) with mobile is a comprehensive solution for managing and optimizing mobile expenses. It helps organizations to reduce costs, improve visibility, and gain control over their mobile spend. TEM with mobile provides a single platform to manage all mobile expenses, from voice and data plans to device purchases and repairs. It also offers powerful analytics to identify cost-saving opportunities and ensure compliance with corporate policies. With TEM with mobile, organizations can gain greater insight into their mobile spend, enabling them to make more informed decisions and maximize their return on investment. TEM also can now include SaaS managment as well.
UNIFIED COMMUNICATIONS (UCAAS)
Unified Communications (UCaaS) is a comprehensive suite of communication and collaboration tools that enable organizations to streamline their communication processes. UCaaS provides a single platform for voice, video, messaging, and other collaboration tools, allowing users to communicate and collaborate more efficiently and effectively. UCaas solutions are designed to help organizations reduce costs, improve productivity, and enhance customer service. By leveraging the power of the cloud, UCaaS solutions can be quickly deployed and scaled to meet the needs of any organization. With UCaaS, organizations can enjoy the benefits of unified communications without the need for costly hardware investments.