Work from Home – Response to COVID-19 During this global crisis, many companies are implementing work from home (WFH) policies to keep their employees safe. However, this puts a burden on both IT staff and end users, to maintain the levels of security and productivity they've grown accustomed to.This is where cloud and managed IT providers come into play. They can implement solutions rapidly and effectively so that businesses can bridge the IT gap and focus on what really matters. OverviewWhat are your top challenges implementing a WFH policy?What are your top priorities? Employee productivity Cybersecurity & compliance Communication & collaboration Support for end customers IT support for employees Other Do you have an immediate need for any solutions? Remote VPN Mobile hotspots Web/video conferencing Voice & collaboration (UCaaS) Email security Security awareness training Hosted contact center (CCaaS) Hosted virtual desktops (DaaS) Outsourced help desk Identity as a service (IDaaS) Endpoint: NGAV, EPP, EDR Other # Current WFH Employees?# Typical WFH Employees?Which business tools do WFH users have in place? Reliable Internet Functional Desktops Endpoint Security Email Security Business DID Collaboration Software Web/Video Conferencing Please list any non-technical concerns RE: WFH users. Distractions at home Lack of management oversight Weakened morale Limited human interaction No dedicated workspace Other IT EnvironmentWhere are your IT applications hosted? On-premises Colocation Private cloud (IaaS) Public cloud (IaaS) SaaS Other Which IaaS & SaaS providers are you using?Where are your IT environments located, geographically? US East US Central US West South America Europe Africa Asia Australia Other Where are your employees located, geographically? US East US Central US West South America Europe Africa Asia Australia Other # Total Employees# IT StaffAre you seeing more IT support requests from WFH users? Yes No Help Desk Hours 8x5 M-F 24/7/365 Other Estimated Ticket Volume?Current Ticketing SoftwareSecurity & ComplianceWhich of the following are you concerned about? Phishing & email attacks User security awareness Endpoint compromise (BYOD) Other Compliance Standards Required SSAE 18 HIPAA PCI FISMA FedRAMP SOX ITAR ISO 27001 Other When did you last train employees on proper cybersecurity protocols? <6 months 6-12 months <1 year Never Other Current Email Platform(s) Microsoft/Office 365 Google G Suite Microsoft Exchange (on-prem) Microsoft Exchange (hosted) IBM/Lotus Notes Other Current Email Security Product(s)Current Endpoint Security Product(s)?Which devices have Endpoint Security installed? Corporate Personal Both Other Unified CommunicationsWhich of the following are you concerned about? Business DID for WFH users Phone service for new hires Internal collaboration Call reporting & tracking Screen & video sharing Other Current PBX(es)Current Voice Services POTS PRIs SIP trunks Hosted PBX / UCaaS Other Current Conferencing Platform(s)Current Collaboration Platform(s) Slack Microsoft Teams Cisco Webex Teams Other Do you require integration with an LOB (line of business) application? No Salesforce Zendesk Microsoft Dynamics SugarCRM NetSuite ServiceNow Other Application AccessWhich of the following are you concerned about? Internet bandwidth for home users VPN scalability Secure access to data center Secure access to SaaS Windows desktop access Other Which devices are WFH employees using? Corporate Personal Mix of both How do WFH users connect to corporate applications today?Do WFH employees have corporate apps installed locally? Yes No Mix of both Do you require any of the following solutions?# UsersMobile hotspotRemote VPNSaaS AccessVirtual desktop Contact CenterDo you have a Call Center or Contact Center? Yes No Current Contact Center PlatformWhat limitations has this platform imposed while agents WFH?Does your company deliver any of the following? Internal help desk External customer support Inbound sales Outbound sales campaigns Outbound marketing campaigns How are these agents/employees adapting to a WFH policy?# AgentsRequired Channels of Communication Voice Webchat Email Sms Social Media Other AdministrationFirst Name (Client)*Last Name*TitleEmail Address* Phone Number*Company*Employees*HQ Address* Street Address Address Line 2 Address Line 2 City* City Country USA Canada UK State AlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaOhioOklahomaOregonPennsylvaniaRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirginiaWashingtonWest VirginiaWisconsinWyomingArmed Forces AmericasArmed Forces EuropeArmed Forces Pacific State Postal Code ZIP Code Province/Territory AlbertaBritish ColumbiaManitobaNew BrunswickNewfoundland & LabradorNorthwest TerritoriesNova ScotiaNunavutOntarioPrince Edward IslandQuebecSaskatchewanYukon Province Postal Code Postal Code Postal Code ZIP / Postal Code Techchieva Trusted Advisor / Account ManagerTA/AM Email Address TA/AM Phone Number
