Cloud Contact Center
Exceptional customer service leads to satisfaction, retention and sales.
You can have the most advanced IT infrastructure, but without a smooth customer experience that leads to increased sales, it won’t make a difference. We can help you find the best cloud contact center providers and software to create a tailored solution. CCaaS provides call center and contact center functions and capabilities as a service, with a monthly subscription model that ensures improved customer care and ultimately, satisfaction, retention, and sales.
(At no cost. Seriously.)
Let’s explore the IT industry’s oldest and newest cloud contact center technology, to see what’s best for your company.
Why consider Cloud Contact Center and CCaaS solutions?
- Improve efficiency of internal communications
- Connect inbound and outbound email, chat, text and social communications
- Improve customer service and create one source of data for every client
- Empower clients with self-serve FAQs that don’t need live agents
- Track support agent productivity with advanced reporting
- Analyze sales performance and improve sales forecasting
- Integrate support ticketing with PBX
- Modernize your phone systems and hardware
- Advanced data analysis powered by machine learning and AI
- Integration applications across departments and divisions
“I'm able to accomplish more in less time”.
“Techchieva made my life easier by doing all the legwork and presenting me with multiple vendors. They highlighted the pros and cons of each option, helping us to make sense of the information and make the best decision possible. It was undoubtedly one of the best decisions we have ever made”.
How Our Process Works
NEEDS ASSESSMENT
Our team will collaborate with stakeholders on a meaningful assessment. Identifying challenges and mitigating potential risks.
VENDOR RESEARCH
Our experts will We will do the leg work, provide vetted options making sure the vendors have the capabilities and resources necessary to deliver what is promised. These meetings and demos allow organizations to make informed decisions
DECISION-MAKING
Our team of experts are dedicated to providing clients with sound advice and recommendations, tailored to your individual situation. We sit on your side of the table as a trusted member of your team.
TRANSPARENT PRICING
Once you decide on the best solution, we’re here to help. With our expertise and years of experience. We will help negotiate the best possible outcome. Our services don’t cost you more – they save you money.
LET’S TALK ABOUT YOUR CLOUD CONTACT CENTER SOFTWARE
OPTIONS AND PRICING. CALL (941) 735-8002 OR COMPLETE THE FORM
BELOW.